Support

Sepiane is built and supported by one person, so the fastest way to get help is email: hello@sepiane.com. We answer within two business days — include the app version (Settings → About) and, for a critique problem, roughly when it happened.

Credits

• One credit = one critique. Every new account starts with three free credits; a guest session gets one.
• Credits never expire and are bought in packs from the Credits screen (Settings → Buy credits, or the balance row on the Score tab).
• Paid but no credits? Open Settings → Recover a purchase. It re-checks with the App Store and adds anything that was paid for but not yet credited. If that doesn't fix it, email us with the App Store receipt.
• A critique that fails on our side refunds its credit automatically.
• Refunds for a purchase are handled by Apple: reportaproblem.apple.com.

Your account and data

• Delete a photo: in Library, press and hold the photo and choose Delete — its critique, the stored image and the thumbnail go with it.
• Delete your account: Settings → Delete account. Everything is removed immediately, including unused credits, and it cannot be undone.
• Forgot your password? Use "Forgot password?" on the sign-in screen; the reset link opens the app.
• What we store and why is in the Privacy Policy. Sepiane never asks for your location.

Critiques

• The AI works best with real photographs. Screenshots are flagged before you spend a credit.
• Choose the critic's personality and standard in Settings → Default Critic, or per photo from the Score tab.
• Re-edit a photo and submit the new version to see what changed — Sepiane links it to the original automatically when it can, or you can link it by hand.